Patient Voice Institute
At both the grass roots and policy levels, Pat Mastors is among the nation’s leading advocates for the voice and perspective of the patient. She is Executive Director and Co-Founder of the Patient Voice Institute, a 501 (c) (3) nonprofit organization dedicated to gathering, supporting and amplifying the patient voice in healthcare, with a unique approach that combines story + data™ . She is Co-chair of the National Quality Forum’s Patient and Family Engagement Action Team, Advisor to the Planetree Hospital International Patient and Family Partnership Council, and is a member of the American Board of Medical Examiners. She was instrumental in the passage of two Rhode Island patient safety laws, and is advisor to both patent advocacy and provider organizations. A frequent speaker and presenter to organizations like Leapfrog Group, Planetree, Health 2.0 and the Center for Connected Health, Pat is also author of a critically acclaimed book, Design to Survive: 9 Ways an Ikea Approach Can Fix Health Care & Save Lives, which looks at how simplicity, efficiencies, and partnership with customers can drive a better health care system. To help patients overcome the de-personalization and loss of control they experience in hospitals, she created the Patient Pod, a unique patient empowerment and engagement tool that brings autonomy, dignity and convenience for the patient to the bedside. Launched into patient advocacy by the death of her father to complications of an HAI, Pat has also benefited from the excellent and life-saving care received by her mother, brother and daughter.